For support teams
Escalations and callbacks booked on the right agent, fast.
Let customers book callbacks and screen-shares, route by product or tier, and spread the load fairly with weighted round-robin - so support conversations happen when they should.
Sound familiar?
Ticket ping-pong instead of a call
Some issues need a real conversation, but agreeing a time over ticket replies drags a five-minute fix into a two-day thread.
Escalations reach the wrong agent
A billing issue and a technical bug hit the same callback link, so the wrong agent picks up the wrong problem.
Load lands unevenly
A few agents absorb most callbacks while others sit idle, and there's no clean way to pause someone who's swamped.
How BraveDay fits
Let customers book a callback
Drop a booking link into a ticket or help widget and the customer grabs a real slot on an agent's live availability - no more time-zone tennis.
Route by product or tier
A short routing form sends each request to the right queue - billing, technical, priority - so it lands with an agent who can actually help.
Weighted round-robin
Spread callbacks fairly across the team, weight by seniority or specialty, and pause anyone at capacity - always load-balanced.
Reminders that keep both sides on time
Automated nudges over email and SMS mean fewer missed callbacks and less rescheduling.
Up and running in minutes
- 1
Add your agents and connect their calendars.
- 2
Build a routing form by product or tier and set round-robin weights.
- 3
Drop the link into tickets - customers book the right agent instantly.
Can customers book a support callback themselves?
Yes - share a booking link in a ticket or help widget and the customer picks a real, free slot on the right agent's calendar, with reminders attached.
Can I route escalations to the right queue?
Yes - a routing form asks a question or two (product, tier, issue type) and sends each request to the right agent or team automatically.
BraveDay for